Mailsend Lite Installation Support
Affected Machines
Mailcoms Machines Affected: Mailsend Lite.
For a PDF version of the instructions download the Mailsend Lite Installation Instructions here. Alternatively learn how to install the Mailsend Lite franking machine via our step by step guide below.
1. Before you begin
2. Open the box
3. Unpack the device
4. Connect the device to the power source
5. Select network connection type
6. Continuing installation
7. Install the ink cartridge and run a test print
8. Install the scale
9. Add postage
Step 1: Before you begin
Create a Online Shipping Account
Before you begin installing your new Mailsend Lite, you need to create a Online Shipping Account.
To create a Online Shipping Account you will need your 8-digit account number and a serial number that Mailcoms can provide you if not already.
You will be required to enter your account credentials, a email address and a password, during the installation process.
Visit pitneybowes.co.uk/signin and click “Sign up” now to create your account.
Choose how to connect to the internet
You will need to decide what type of connection (wired or wireless) you wish to use.
Wired Connections
– Takes about 10 minutes to set up
– Requires access to a network port and power outlet
Wireless Connections
– Takes about 15 minutes to set up
– Requires access to a wireless network (router) and power outlet
– Requires a wireless network name and password
Step 2: Open the box
This diagram lists the items you should find in your box. If anything is missing, contact Mailcoms immediately.
Step 3: Unpack the device
Warning: Do not install the ink now. You get the “Install ink cartridge” prompt later in the installation process.
1. Remove all tape
2. Open and remove the orange protector.
3. Close the cover.
Step 4: Connect the device to the power source
1. Connect the device to a wall power outlet.
2. Press the power button, and wait for the system to start up.
3. Tap “Get Started” on the touchscreen and continue installation steps.
Step 5: Select network connection type
During this part of the installation, you will be prompted to select your network connection type.
a. Tap the network type, either Wired or Wireless.
i) If you tap Wireless:
– Tap the name of your router and the password.
– Enter your password.
– Tap “Connect”.
ii) If you tap Wired:
– Plug in the Ethernet cable on the back of the device.
– Tap “Advanced Network Options”.
– Tap “Connect”.
b. Tap Continue when you see a “Connected to Network” message.
Step 6: Continuing installation
Continue to follow the prompts on screen to select your language, log into your Your Account and to complete the online installation.
Step 7: Install the ink cartridge and run a test print
1. Remove the ink cartridge from its container. Remove the orange sticker from the bottom of the ink cartridge.
2. Open the ink door.
3. Slide the cartridge in at an upward angle, then firmly press it up until it clicks into place.
4. After you click the ink cartridge into place, close the ink door.
5. Tap “Continue”.
6. When the screen says “Create a Test Print”, insert an envelope or tape sheet into the slot, pushing in all the way to the back and right. The device clamps the letter and prints postage. The power button flashes while the device prints.
7. When the test print envelope is released by the device, compare the printed test pattern to the ones on the screen.
8. Tap Good Test Print if the test pattern looks good.
9. Tap “Continue”.
Step 8: Install the scale
1. Open the door on the right side of the device to access the USB port.
2. Connect the USB cable to the device.
3. Position the scale.
Option 1: install the scale behind the device
1. Slide the scale stand under the left back side of the device.
2. Make sure the scale stand slides along to the left side of the bottom of the device.
3. Slide the scale into the pegs on the scale stand.
Option 2: install the scale on either side of the device
1. Respond to the prompts on the display to complete the scale installation.
Step 9: Add postage
a. Tap “Continue”.
b. Enter an amount.
c. Tap “Add Postage”.
