Mailsend Lite Postage Support
Watch this video to learn how to add/top-up your postage/credit on the franking machine.
Or follow these instructions:
1. On the Home screen, tap the Postage funds icon.
2. Enter the amount of postage you want to add to your device. You must add postage in multiples of £10.
3. Tap “Add Postage”.
Use the Postage Refills settings to select what your device does when your postage balance is low. Your 3 options are:
1. Do nothing
2. Alert me
3. Automatically refill postage
Do Nothing
1. Tap “Settings”.
2. Tap the right arrow to advance to page 2.
3. Tap “Postage Refills”.
4. Tap the current selection to edit.
5. Select “Do nothing”. You will have to refill postage manually when you see that your postage balance is low.
Alert me
1. Tap “Settings”.
2. Tap the right arrow to advance to page 2.
3. Tap “Postage Refills”.
4. Tap the current selection to edit.
5. Select “Alert me”.
a. The default low funds threshold is £20. Tap “Low funds threshold” to edit the amount.
b. Enter the desired amount to trigger the low postage alert. The minimum is £10 and the maximum is £500.
c. Tap “Apply”.
d. Tap the “Home” icon to return to the home screen.
Automatically refill postage
1. Tap “Settings”.
2. Tap the right arrow to advance to page 2.
3. Tap “Postage Refills”.
4. Tap the current selection to edit.
5. Select “Automatically refill postage”.
a. The default low funds threshold is £20. Tap “Low funds threshold” to edit the amount.
b. Enter the desired amount to trigger the low postage alert. The minimum is £10 and the maximum is £500.
c. The default refill amount is £100. Tap “Auto refill amount” to edit the amount.
d. Enter the desired amount to trigger the auto refill. The minimum is £10 and the maximum is £500.
e. Tap “Apply”.
f. Tap the “Home” icon to return to the home screen.
You can see your postage refill receipts at any time on your franking machine. Follow these steps if you want receipts emailed to you.
1. Tap “Settings”.
2. Tap the right arrow to advance to the next page.
3. Tap “Reports”.
4. Tap “Refill Receipt Preferences”.
5. Tap the switch to turn Email refill receipts “On”.
6. (Optional) You may add additional emails for notification when a postage refill is set to occur, go to your online account via a computer to add the email address.
If you do not have enough postage on an envelope, you can add more postage to your mail piece. This is called a surcharge payment. Additional postage may be printed directly on the opposite corner of the envelope or printed onto a tape which is then applied to the mail piece. A Surcharge Payment allows you to print a custom postage amount on your franking machine. You can enter any value from £0.00 up to £999.99.
1. (Optional) If accounting is enabled, tap “Cost Account” to select an account, or leave the default account selected.
2. Tap the arrows at the top of the display to scroll and tap “Custom Job”.
3. Tap the down arrow to scroll and tap “Surcharge”.
4. Enter the custom amount and tap “Apply”.
5. Insert the envelope or tape into the device, pushing in all the way to the back and right. The device will clamp the mail piece and print postage. The power button will flash while the device is printing.
1. Place your envelope on the scale or enter the weight manually.
2. (Optional) If accounting is enabled, tap “Cost Account” to select an account, or leave the default account selected.
3. Ensure that the correct class and envelope size are selected by tapping the arrows at the top of the display.
4. Insert the letter into the device, pushing in all the way to the back and right. The device will clamp the letter and print postage. The power button will flash while the device is printing.
5. When the device finishes printing, remove the letter. Do not pull the letter out of the machine while the power button is flashing.
Mailcoms has long been recognised for our commitment to protecting the environment. Let us help you meet your goal of creating a greener workplace too by opting for paperless billing.
How to Turn on Paperless Billing for an Account
Please Note: When paperless billing is turned on for an account, you will no longer receive a paper bill.
1. Sign in to Your Online Account portal.
2. Expand the “Billing & Financials” dropdown at the top navigation bar, select “Paperless Billing”.
3. Select “Go paperless for all”, alternatively select “Go Paperless” for individual accounts.
How to set an account to receive a paper bill
Please Note: If you turn off paperless, a £5 (excluding VAT) paper charge may be added to your future invoices.
1. Sign in to Your Online Account portal.
2. Expand the “Billing & Financials” dropdown at the top navigation bar, select “Paperless Billing”.
3. Select “Edit Settings” for the individual account that requires a paper bill.
4. Select “Turn off Paperless” link to complete the change.
When billing notifications are turned on an email will be sent when a bill is available online. You can view and amend these settings within the Your Account online portal.
View and amend billing notification email settings online.
1. Sign in to Your Online Account portal.
2. From the “Billing & Financials” dropdown at the top navigation bar, select “Billing Notifications”.
3.Use the toggles to turn notifications “On” & “Off” for the required account.
Please Note: If an account is set up for Paperless Billing, email notifications must remain on against at least one registered email address.
